Policies

Shipping
Typically, we send all orders of smaller items on a UK Standard Service.
24hr tracked- £3.95
48hr tracked - £3.00
Larger items are preferably collected in store such as furniture, lighting and mirrors however can be sent with our private courier - please contact via email for a quote and to arrange delivery.
We will contact you every step of the way using the contact details provided at checkout if utilising this service.
Please note that all delivery times are estimates only and during busy sale periods, orders may be slightly delayed.
INTERNATIONAL SHIPPING
Although we do not currently offer international shipping, if you would like to arrange your own courier to collect and deliver goods on your behalf, we are more than happy to facilitate this where possible. Please email for more information.
COLLECTIONS
You can opt for our free Pick Up from store service once items are paid will be held in store up to 30 days for collection.
Returns & Refunds
You can return the product and get a full refund or exchange. It must be returned within 30 days from the date of purchase. Any product you return must be in the same condition you received it and in the original packaging where applicable.
You can pop the item in the post with a cover note (please include name & address or order number) and send it back to:
Bluebell & Willow

330 Ballynahinch Road, Hillsborough, BT26 6BT

​Alternatively bring it in store for a refund.
You will be notified when a refund has been issued.
 Privacy Policy 
Privacy Notice - Customers
Bluebell & Willow are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience.
We have published this notice to help you understand
​​What information we collect when you register and why?

When you buy goods from us, you are entering into a contract with us. We may ask you to provide some personal

information such as:

  • full name

  • address (and previous addresses)

  • date of birth

  • contact numbers, and 

  • email address.

As an existing customer if you have shopped with us using a credit or debit card, or we have taken these details for a payment authorisation, we will securely collect and store this payment card information. New customers and existing customer whose payment cards have expired, you will be asked if you would like to automatically store these details in order to speed up the payment process. 

How do we use your information?

Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:

  • Contract - your personal information is processed in order to fulfil a contractual arrangement

  • Consent – where you agree to us using your information in this way e.g. for storing your payment card details.

  • Legitimate Interests - this means the interests in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g. to transfer your data to certain Third Party’s such as delivery partners.

  • Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.

​

Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are.

​Storing payment cards• ConsentN/A

Process your orders • Fulfilling a contract N/A

Notify you of your order status.• Legitimate interestsProcess efficiency in dealing with such activity, and to make improvements to our services.

Manage your account/ provide customer services to you. • Legal obligation/ Legitimate interests (depending on nature of services)Keeping our records up to date, handling our customer contact efficiently and effectively, working out which of our products and services may interest you and telling you about them. 

To detect, investigate and report financial crime (e.g. Fraud)• Legal Obligation / legitimate interestsDeveloping and improving how we deal with financial crime. Complying with any legal obligation placed on us by regulators such as the FCA. Complying with any regulations that apply to us. Process efficiency in dealing with such activity, and to make service and process improvements.

Undertake website personalisation and administration.• Legitimate interestsDeveloping products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites. Defining types of customers for new products or services

Marketing communications to inform you of special offers, promotions, new lines and Sales. Provide you with online advertising.• Legitimate interestsDeveloping products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.

Notifying you about enhancements to our services, such as changes to the website and new services that may be of interest to you.• Legitimate interestsDeveloping products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.

Contact you to undertake customer satisfaction surveys, invite you to provide product reviews or for market research.• Legitimate interestsDeveloping products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.

Maintaining network and data security• Legitimate interestsTo maintain the security of our network this in turns helps us to maintain the safety and confidentiality of your information.

Logistics planning, demand forecasting, management information and research• Legitimate interestsWe use information about shopping habits, products bought and volumes, to help us to respond to demand, ensure the right products get to the right areas and to help us plan our ranges.